Return and Exchange Policy

At norms, customer satisfaction comes first. we care about customer norms and value. Our easy Exchange & Return Policy ensures a smooth and stress-free shopping experience.

• All purchases are final. No refunds
• Exchanges are accepted within 15 days of purchase with original receipts, tags and packing
• Items must be unused, unaltered and unwashed with all tags
• A valid proof of purchase order confirmation email or order number is required to process exchanges
• Discounted and damage article are not eligible for exchange.
• You can only exchange the size only
• An exchange request can be entertained via (customernorms@normsretail.com) or by calling +92 305-2367788 within 15 days of order delivery.
• Proof of purchase the order confirmation email and order number must be provided.
• Exchanges may take up to 7-10 working days to be processed.
• Returns are only accepted if the item delivered was incorrect (wrong size/wrong product)